RETURNS POLICY

Effective Date: February 22, 2025

At BUBSYCOSMETICNIE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy to ensure a smooth and hassle-free process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Purchased within 30 days of the delivery date.
  • Unworn and in original condition with no signs of wear, damage, or alteration.
  • In the original packaging with all labels and tags intact.

Please note that giày cao gót (high heels) must not have been worn outside or show any visible signs of use to be eligible for a return.

2. How to Return an Item

If you wish to return your item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@bubsycosmeticnie.com or call us at (517) 263-2893 to initiate your return. Provide your order number and details about the item(s) you wish to return.

  2. Return Authorization: Once your return is approved, we will send you a Return Authorization Number and instructions on how to proceed.

  3. Ship the Item: Carefully package your item(s) with the original packaging and ensure the Return Authorization Number is visible on the outside of the package. Ship the item to the following address:

    • Address: 1840 Wolf Lake Rd, Grass Lake, Michigan.

3. Return Shipping Costs

  • Free Returns: We offer free returns for items that are defective or incorrectly shipped.
  • Customer-Paid Returns: If the return is due to a change of mind or ordering the wrong size, the customer is responsible for the return shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.

4. Refunds and Exchanges

Once your return is received and inspected, we will process your refund or exchange:

  • Refunds: If your return is approved, we will issue a refund to your original payment method. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

  • Exchanges: If you prefer to exchange the item for a different size or style, please specify this at the time of return initiation. We will do our best to fulfill the exchange based on stock availability. If we cannot fulfill the exchange, we will issue a refund.

5. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale or clearance.
  • Gift cards or vouchers.
  • Products that are damaged or worn outside of normal wear and tear.

6. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at info@bubsycosmeticnie.com or (517) 263-2893. We will arrange for a free return and replacement or refund based on your preference.

7. Late Returns

Items returned after 30 days from the delivery date will not be accepted. Returns made outside of this time frame will be rejected and shipped back to you.

8. Changes to the Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the updated effective date will be listed at the top. We encourage you to review this policy periodically to stay informed of any updates.

For any questions regarding our Returns Policy, please contact our customer service team at: